Return Policy

At ChristmasSpecialty.com, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we’re here to help.

Returns & Exchanges
You may return or exchange most items within 30 days of delivery. To be eligible for a return or exchange, your item must be unused, in its original packaging, and in the same condition as when you received it.

Non-Returnable Items
Certain items cannot be returned, including perishable goods, personalized or custom-made products, and items marked as final sale.

How to Initiate a Return
To start a return or exchange, please contact our customer service team. You will need your order number and the reason for the return. Once your return is approved, we will provide instructions on how to proceed.

Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item). We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check with your payment provider before contacting us, as processing times may vary.

Exchanges
For exchanges, the returned item must meet all eligibility requirements. Once received, we will ship the replacement item as soon as possible.

Need Help?
If you have any questions about our return policy, feel free to reach out. We’re happy to assist you!